Berkeley Eye Center - The Shops Downtown
618 - 5 star reviews
"Everyone is very nice and polite, very nice place. I was seen by Dr. Obie and he is very understanding, he listens, answers all your questions ,.. Definitely will continue going with him."
"Very pleased with the quality of care, professionalism and customer service of the entire team. Dr. Obie totally connected with my son and was not only funny but very knowledgeable in his field. I would highly recommend him and his team!"
"The staff was courteous and polite during my visit! i have been coming for my annual eye exams to this location for many years. I would highly recommend this location. Dr. Obie was super sweet and courteous!"
"Dr. Obie was simply amazing! Professional, courteous and funny! Can’t wait to come next year!"
"From the ladies at the checkout desk to Dr. Obie I felt welcomed and very well taken care of. It was first time coming to this office and I can say this will be my permanent place of primary care. All my questions and concerns were addressed and even a game plan was made to ensure the health of my vision."
"My experience this morning (8/17) was nothing short of amazing. The staff was very friendly and professional. Dr. Obie was very informative and explained everything. Chad the Office Manager was very helpful, and so was the other staff members. They were all very patient and attentive to my needs. Thank you for a great experience."
"Loved my entire experience except the girls at the front need to learn a lesson about professionalism. They were gossiping about client in-front of me. Dr.Obie is amazing though, very informative and made me feel really comfortable."
"I have had several awesome experiences with the staff. The customer service is amazing from making the appointment to seeing the doctor and getting glasses. Just awesome would recommend Berkley to anyone"
"Dr. Obe and office staff was great! The staff was very patient when we were choosing our glasses. Will definitely be coming back. Thank you for the great services."
"I really love Berkeley eye center, especially my doctor Dr Spencer obie,, he's a wonderful eye doctor very sweet very intelligent man he is and I love him for who he is and he is the best thanks Dr Spencer obie"
"Dr Spencer Obie and the staff was awesome The time that Dr Obie and staff took explaining about the the eye and what he looks for in examining your eyes."
"I had a eye exam done by Dr.Obie he was very courteous and professional, great service"
"I had such a beyond pleasant experience. This was my first exam with Dr Obie and he is not only professional but incredibly personal. Picking glasses is always an event because I am a bit indecisive but team is always so patient and wonderful. I love my Rx sunglasses"
"Dr. Obie was very thorough and pleasant during the eye exam process. It’s a great place!"
"When your long time optomologist, joins an excellent company you follow suit. From the moment I walked through the door, my service was swift and the young ladies who assisted with both my initial eye exam and picking out my lens exhibited excellent customer service skills and professionalism. Keep up the good work. Be encouraged everyday good or challenging because your service speaks volumes about your excellence."
"Really enjoyed this location. I've been to several Berkeley locations in the last 11 years and the Downtown team is by far the most efficient and most personable. Everyone from receptionist, the assistant and Dr. Obie was great. I was thrilled that they have the "dropless" glaucoma tests and imaging! I didn't have to get numbing drops. Amazing service."
"Dr Obie is the best eye doctor ever! My children and I love him! He's an excellent, professional, amazing eye doctor and person!!"
"Dr. Spencer is amazing. He spent time with me to figure out the best solution for my unique situation. He does not give up and will work until he gets it right. All of the staff there is very accommodating!"
"Excellent service with help from Brittany very friendly and patient during my visit to help with my selection process for picking my new frames which I completely love."
"I always have an amazing experience at Berkeley Eye Center The Shops Downtown. I haven't been to the eye doctor in minute and was still met with the same friendly service as always. Dr. Obie was amazing and funny. Would definitely recommend to my friends and family."
"I went to my first eye exam with Berkeley last week and had an awesome experience! The front desk receptionists, Jennifer and Samantha greeted me and made me feel welcomed when checking in. Dr Obie and his assistant Brittany were really nice and professional they answered all my questions. The optician Brittney was very helpful and patient with me when it came to me choosing my frame and getting all the good stuff on my lenses. The manager Chad helped me checking out and was very nice to me too. Overall they have a great staff and I definitely will be recommending Berkeley to all my friends and family!"
"Everyone at check in was very kind and nice. Arrived early for my appointment and they took me in right away. Everything was quick and smooth. Dr. Obie was great! Will keep coming each year :)"
"Dr. Spencer Obie is awesome!! He was working at a different location , when I became a patient. When I found out he relocated to Berkeley, I made an appointment at BEC downtown. He has always been very professional, patient and knowledgeable. I always feel free to voice any concerns or questions about the overall health of my eyes, exams, contacts, etc. And I feel like I learn something each visit. Additionally the entire staff was very friendly and helpful. It's obvious they strive to provide great customer service....mission accomplished and job well done!"
"Dr. Obie is very knowledgeable and he was so patient when he saw both my toddlers my children loved the experience they had."
"I came here due to having vision issues post-lasik. When I saw other doctors, it was just alluded as "dry eyes' which doesn't help my situation, but was not the only issue either. The staff at Berkeley were wonderful and answered every question I had. They were able to give me the answers no one else did. Brittany brought me into the room and gave me an eye exam to see where i was at and really listened to my needs/issues. Dr. Obi then came in, and was very thorough, kind, and informative. If you have any eye issues at all, or just need a checkup, I strongly recommend you visit this team and let them help you."
"I had a very pleasant experience today at Berkeley Eye Center. The best I've had ever. I would highly recommend it to everyone looking to get an eye exam."
"Very kind and helpful from the time you walk in until you leave this will be my location now thank you for all your help."
"On behalf of Boerne Vision Center in Boerne, Texas Thank you so much for assisting us today in getting one of our patients taken care of! This made our patient feel loved! We want to thank you again for your amazing patient care, and customer service! Kindly, Boerne Vision Center Dr. Susan Johnson O.D"
"I can't say enough about the staff, care and treatment I've received at Berkeley Eye Center at the Park Shops. Dr. Nikki Kokel is extremely personable and patient with me. I wanted to be fitted with contacts and didn't have a good experience with another doctor/facility. Dr. Kokel has been helping me navigate finding the right pair for my prescription. I work downtown, but Dr. Kokel also practices in the Pearland location. She's worth the extra effort to see."
"Great atmosphere. I always enjoy at looking at the picture of Houston on the wall. The staff if very friendly and helpful and the doctors I have seen since I started going to Berkeley are great and good at explaining the procedures and what is going on with my eyes."
"For the first time in life, I needed glasses! With the help from the VA, I was referred to this eye center. Now, the location is nostalgia because it's in the mall...I went in as a kid.....and it's not the same. But the clinic is nice and the staff is friendly. The optometrist is like a nurturing fourth grade teacher during an exam and that was relaxing since I haven't been for an exam in....well...! From exam to prescription to glasses was a great experience!"
"Always a great experience when visiting Berkeley in The Shops. Staff is very attentive and pleasant. Love going there for the newest frames!"
"I had a very positive experience today with my eye exam, and contact fitting. Dr. Kokel, OD was patient and kind. She explained everything thoroughly, and was very engaging. The technician who got me ready for my doctor, was equally kind and attentive. The staff was pleasant and a delight to work with, and provided me excellent customer service."
"I had a good experience at Berkeley. I had an eye exam and got fitted for glasses. Very friendly staff!"
"I have been going to this location for years! Still very clean and a great staff!"
"Berkeley eye center has been my go to location for my eye RX and any eye issues. They also performed my Lasik back in the day. I trust them more than any other optometrist I've ever been to. Their doctors are welcoming and extremely knowledgeable. I'm always in and out fast and they have the best selection of glasses. All around the best in their field."
"It was a great visit… great staff. They “opened” my eyes to new possibilities!"
"Had a great experience at Berkley Eye Center at The Shops Downtown. Dr. Groff and her staff are fabulous to work with. I used to see Dr. Groff at Memorial City. When she moved I moved with her. She's a great doctor! The staff are first rate. Excellent at providing customer service."
"Thanks so much for your great staff and her name is ciara a very great person god bless her and her family"
"Cierra and Sam we’re so helpful and knowledgeable about their practices. I was able to find a pair of glasses that fit just right and was able to place the order within minutes!"
"Thorough eye examinations, staff is friendly and covid19 safe. No longer will I go to department stores (target, Walmart, etc) for service as they will quickly get you in and out. Thorough Eye Examination!! I really felt like a person, not just $$ at Berkeley Eye Center Downtown Shops. My appointment was two days after my call. Dr. Nikki was the best, she talked me through each procedure, explained eye vessels and answered questions that I may had without feeling hurried which was very insightful (pun intended). Knowledgeable experience Highly recommended."
"Thank You Dr. Geoff for your OTC recommendations. "Pataday" eye drops are more than AMAZING. # berkeleyeyecenter. # Pataday eye drops"
"Dr. Groff is great! The staff at this location is very friendly and knowledgeable. Thank you to Ciara for helping me pick out glasses that are very flattering."
"Ciara, thank you for a great experience. You were gracious, efficient and considerate of my tight schedule."
"I am a patient at the Wesleyan Office and they're always pleasant and understanding. If your appointment is at 1145, you will be seen at 1145 or 1150. Excellent! I was assisted by Jorge whom has been an opt tech for 9 years and i could tell he knew what he was doing. Definitely recommend"
"The staff and doctor were all extremely professional and friendly. Making an appointment for myself and my husband was easy and straightforward, even during Covid times. The person handling the frames even helped me pick out a pair! Honestly such a pleasant experience, I highly recommend this office!"
"I always enjoy seeing Dr. Groff! She's a great doctor and always puts me at ease. All of the staff members were friendly and helpful, but special thanks to Ciara, who helped me pick out glasses and was a pleasure to talk to. Highly recommend Berkeley!"
"I had a great experience with Dr. Caplan and the staff at Berkeley Eye Center. They have a good protocol in regards to COVID 19, which made me feel safe. Thanks! I will be back!"
"I like how safe the staff were in making sure anyone and everyone that comes in has to have a mask and get their temperature read. Ciara was very helpful when it came to choosing the style I was looking for and explained how much each plan would be. It was simple, in and out."
"Ciara was awesome she helped me get in and out quickly and safely, the whole process go smoothly thanks to her. Dr. Groff was very thorough, plus they're Astros fans!"
"I have been going to the Berkeley Eye Center at the Shops for the last 3 years. I see Dr. Kokel. She is absolutely PHENOMENAL! She puts you at ease during your eye exams and explains everything thing she is doing without rushing you. She is my favorite Eye Doctor for my eyes without a doubt. Her nurse that assists her I wish I knew her name she is amazing, too. She makes you feels at ease and answers all your crazy questions with patience before the Doctor sees you. She's AWESOME!! Then there is their AMAZING Floater Optician Mrs. Fletcher. She will help you pick at eye glasses that are best for your needs. She will help explain to you what your insurance covers and what are your options in purchasing your glasses. Then lastly, there are the front desk people who are super friendly and helpful to make sure you are checked in and ready for your visit. Berkley Eye Center at the Shops ROCKS!!! Thank you, all for ALL your hard work and dedication to your patients!! You are ALL very much appreciated!!"
"This was my eye center while living in Houston. They were great. Victoria remembered my name after only one visit and always made me feel welcome. They were also great about always getting me in and quickly ordering contacts. It really felt like a small town place even though it was in downtown."
"I have been going to the Downtown Berkeley Eye Center for the past 6 years. There has been turnover, but my reason for going to this Center is because of my interaction with Victoria and Dr. Holly Groff. Victoria makes this facility run smoothly, her stellar attitude, highly knowledgeable, professionalism and the interaction with ALL patients. Victoria is a role model for other employees in which they can emulate her. Her character and culture will always make me return to this Center. May she remain and we hope to never lose her. She's simply the best! Thank you."
"I have been a patient at Berkeley for many years and have to say Dr. Hollas is amazing. When I called to make my yearly eye exam and found that Dr. Hollas moves to the Clearlake office, I was so upset. I made an appointment anyway with Dr. Goff, and she is great! Everyone here has always been helpful, friendly and accommodating. When it came time to chose my frames and finalize everything Victoria M. was so helpful and gave me great suggestions. It was so reassuring that even though Dr Hollas was no longer there, the service and great staff still was. Thank you Dr Goff and Victoria for a great experience."
"The Ladies at the Shops Downtown were wonderful. I had a fantastic experience with 1st Class service. I had a new Dr. Nikki Kokel and she was very informative and helpful in checking my eyes with the upmost care to make sure I have the right prescription. I had a great time with Victoria in picking out glasses, I always like change and she was great to help me find exactly what I was looking for at a reasonable price. Thanks to everyone for a great experience."
"Victoria helped me with my selection of reading glasses and made my experience very pleasant. She is one of the nicest people you'll meet. Highly recommended to visit her for any of your vision needs"
"Very convenient location, for someone that works downtown and I easily connected through the tunnels - no additional driving or parking required. The staff were friendly and the doctor's assistant was very professional, listened to my concerns, and I could tell she enjoyed her profession. Dr. Hollas took the time to answer my questions and I felt like a valued patient."
"An Amazingly kind, friendly and knowledgeable staff. Everyone genuinely seemed to have my best interest in mind when searching for the perfect specs, not to forget about the care that preceded the final step in my appointment. Accommodating & Professional, I have a new eye care home."
"The downtown location has great customer service and selection of eye glasses. They will make sure you find the right fit of glasses for your face. . . . you will want new glasses every time you go visit! Thank you Ciera for all of you help today, you were great!"
"The downtown location has great customer service and selection of eye glasses. They will make sure you find the right fit of glasses for your face. . . . you will want new glasses every time you go visit!"
"I went in for my yearly eye exam and worked with John to decide on a new pair of glasses. I was looking for glasses very similar to the ones I had one. After trying on several different frames, I didn't find one that I really liked. John asked if I would like to see if my current pair was still available, it was! I love my new glasses!"
"Had a great experience. The staff were friendly and welcoming. The exam was quick, and the optometrist explained every step of the process and how my vision might change as I age. One team member, Ciara, was particularly helpful and knowledgeable when it came time to selecting my frames and lenses. She was charming, upbeat and honest about the products. Overall, I'd use their services again."
"Stopped in earlier this week for help determining if my new prescription glasses (bought elsewhere) were as off-balance as I thought they were. Not only did the Optician gentleman spend the time with me to review my records and the glasses, he helped me understand there were other items that were not quite right with the lenses that I would never have been able to determine on my own. In the process, he reviewed an optical promotion with me that I could benefit from with my remaining insurance coverage. The offer was exceptional and now I will have top of the line glasses and backup glasses through Berkeley. I would have wasted the benefits had he not taken the time to review my benefits. Many times people will answer your questions but not go beyond what you ask. I'm so glad he was proactive and willing to take the time not only to address my concerns with existing glasses I bought elsewhere, but put me into two new frames with all the extras!"
"I picked this location because I can walk there easily from home. I've been a patient here for a couple of years now. Dr. Hollas is who I usually see, and never rushes, is very thorough, and listens to your concerns. His staff is professional and help you with anything you need. As someone who works in healthcare, this is so nice to experience! Their glasses selection is also very modern and trendy, you will definitely find your next pair!"
"My entire experience was above average. The entire medical staff exceeded my expectations The First Class Service provided by all the Lady's in the office was Superb. From the very first interaction with Samantha on Oct 31 while making the appointment and verifying KelseySeybold Medicare Eye exam was an approved service to the date of the visit and checking in with Victoria, and Karen with their positive energy and professional attitude. Cecilia provided kind bedside manners in English and Maribel aiding with her warm and accurate Spanish interpretation. Dr. Cokle delivered the very best eye exam my mother has ever experienced Thank you all 7plus star rating i recommend Berkeley Eye to all i would also encourage senior leadership management to provide keurig single self serving 8oz coffee tea for all paying customers with fresh individually packaged cookies or pastries for paying customers only and in a reactive manner, meaning only for those paying customers who ask for drink and pastry This will give customer an additional inexpensive reason to COMPLETE survey and refined BerkleyEye to office collegues which will increase sales by 10 or 20 percent on 90 day period. Food for thought. Consider it a gift from Miguel for the Grrreat service recieved"
"Wonderful experience with Brittany when selecting Greene's ans lenses to fill prescription. Karen was very helpful setting up new appointment for champions location for additional testing. All the lady's did amazing job."
"Friendly staff, reminded me and confirmed my appointment. Quick check-in and no wait time. Dr. Kokel was detailed and informative. I didn't feel pressured to purchase any extras."
"Dr. Kokel is super knowledgeable and answered all of my questions. The staff is attentive and supportive and I was able to take care of my eye exam and purchase a new set of frames in an hour. Would highly recommend."
"Victoria was extremely helpful when I had issues with my rebate! I appreciate her responsiveness and professionalism!"
"My first visit here I called to make an appointment and was scheduled for my exam that same day, two hours later! The receptionist I spoke with, Victoria, was patient and kind while trying to sort out my insurance AND when I needed directions. I saw Dr. Kokel and she was awesome! Everyone from the front desk, to the technician, to the doctor were all kind and helpful. Will be returning!"
"I've been coming to Berkeley at the Shops Downtown for several years, and I keep coming back for the customer service. Even though I'm only in for a check up once per year, the staff remember me and are always cordial and friendly. I'll be a customer as long as I'm in Houston. Thanks!"
"Everyone was very helpful and answered all my questions, explained every exam they gave me and ask me multiple time if I had any questions. They spent however much time I needed to make sure I was satisfied with the visit. WOW!"
"EXCELLENT experience all around. Great staff. 5 stars reserved for locations that explain the impact of everything they offer on your overall payment."
"My mother selected the Downtown Shops location because she needed to see an eye doctor right away. You see she fell working on her yard; (she is 90 yrs old) and her eye was very red and the side of her face was bruised. She called her MD and they could not see her for a month! go figure. Berkley saw her the next day; Dr Hollas was very thorough; mother commented "she liked this office better ; the assistant is very kind. The staff will be working with her due to her fixed income and insurance benefits to get a new set of lenses Overall their attention to my mom was of concern and tenderness. I highly recommend this location. The staff rates # 1 for us."
"The staff is friendly and helpful. My exam was thorough and the tech was very patient and explained every step. Dr. Pontea Momeni was very personable and professional. I highly recommend Berkeley Eye Center at The Shops Downtown."
"Berkeley in the shops are great everyone was very helpful fix my glasses and had my eyes checked wonâ??t go anywhere else very friendly staff"
"Dr. Hollas is very thorough with appointments. Takes the time to answer questions and provides information that I may not be aware of. The staff is courteous, polite, friendly and take their time to ensure providing excellent service. I was recommended this office by a friend several years ago and she is still a patient."
"I was very content with the assistance that Ciara provided. She guided me in the process of explaining my coverage and I ended up walking out with a new pair of sunglasses."
"Great group. Very helpful and easy to get appointment. Would definitely recommend this eye center for anyone working downtown."
"The ease of having your vision checked during the work-day at The Shops location is unbeatable! The staff and Dr. Pritchard are top notch."
"Friendly and knowledgeable. They work to get it right. They are always running on time."
"The staff is friendly and knowledgeable puts you at ease. I would definitely recommend to anyone thinking about getting lasik"
"Always have a great experience with Dr. Hollas and his staff. Everyone is very helpful and efficient. I never have to wait long when I arrive for my appointment."
"Dr. Alven and her staff were a delight. They were very kind, courteous, and professional beyond all expectations. Dr. Alven's sweet demeanor and attitude towards her patients are uniquely unmatched. She is a caring professional and she knows her job very well. This was my 2nd visit.On my 1st visit I had Dr. Hollister who is a great Dr. as well. Go to Berkeley and experience the great service that Berkeley has to offer!"
"I love the friendly staff and have always had a great experience. I work Downtown so this location is convenient and I always get in and out of my appointments timely."
"Had an appointment today at 3:00 p.m. Appointment was finished by 3:45 p.m. Visit included eye exam and dilation. Doctor and staff very professional. I recommend this Berkeley Eye Center!"
"Scheduled a last minute appointment and the staff & Dr. Hollas where great! Will definitely be returning for any eye related needs."
"The front desk staff is so helpful and has great customer service! And the location is great and very convenient."
"I'm always happy with Berkeley Eye Center in The Parks Shops Downtown Houston. Close and convenient to my office and the staff is always very friendly, helpful and knowledgeable and Dr. Hollas is awesome. Takes his time and answers all your questions. I highly recommend Dr. Hollas and his team!!!"
"The experience was very nice. Everyone was kind and informative and prompt. I will definitely come back for my checkups for vision. Thanks again!"
"Chose Berkeley at The Shops due to the reviews and they didn't disappoint. My appt was right on time. Everyone was welcoming, nice and professional. They explained the details through the exams. I'd highly recommend this office"
"I had PRK surgery at Berkeley last week and can't recommend them enough. They were upfront about the procedure and have been great to work with throughout recovery. Anyone on the fence about PRK, take the plunge, it's completely worth it."
"I love going to Berkeley Eye Center Downtown. Dr. Hollas is a great doctor. Victoria is very nice and helpful."
"From start to finish this appointment was flawless. The staff is friendly and efficient. Dr. Kokel cound not have been nicer - she was profeesional but easy to talk to. This is definitely my new eye Dr!"
"Great experience at Berkeley Eye Center Downtown. All of the staff were great and Dr. Kokel was very good at explaining everything and has a very caring manner. I would definitely recommend her."
"Dr. Hollas and his staff were all extremely personable, friendly, and efficient. Everyone took the time to explain everything to me and truly seemed to care about all my concerns, and didn't just want to rush on to the next patient. I chose this location for convenience, considering I work downtown, but I am so impressed that I will continue to come here regardless of where I work in the future. One of the things I hate doing most is filling out paper forms at Dr. offices, I was able to fill out all my paperwork from their website and turn it in once I arrived. Two electronic signatures later, and I was ready for my appointment!"
"I've been a patient at the downtown location of Berkeley Eye Center for several years. The staff is very welcoming yet professional and the doctors are skilled at their profession. Everyone at this location seems happy and always have smiles on their faces!"
"Dr. Nikki Kokel is very good and very detailed on explaining my eye examination. Very polite and friendly staff."
"For a downtown resident it is really nice to have a trust worthy and accommodating optometrist within walking distance of my home. Twice in the past six months I have had urgent optical needs and they were able to fit me into their schedules. The staff are nice enough to laugh at my jokes even when I am keeping them late! Seriously though, I'd probably be blind without Berkeley Eye Center's flexibility."
"The staff was extremely professional and welcoming. Dr. was friendly and knowledgeable."
"Best staff, always goes above and beyond and very welcoming. Family and I have been patients for several years. "
"Excellent treatment from the friendly staff, great location with clean and organized facility, quick service and the best part is the prices are very competitive and they have a great selection of different brands and styles! Overall a very neat experience!"
"Doctor and staff are very nice, caring, and very patience in answering my questions. Very convenience to those who work in the town down area."
"Berkeley Eye Center in Downtown Houston always provides great service! Many thanks to the entire staff! They always greet you with a smile and are always very proficient in the services they provide."
"Berkeley Eye Center The Shops has the best staff Victoria, Karen, Dr. Hollas , Cecilia and Samantha are all wonderful. I'm always received with the best greeting, everyone is so helpful and make sure all my questions are answered. I highly recommend this location."
"Great customer service. Welcomed me and my son as we entered and thanked us as we left. Very polite funny as friendly and very patient staff. This was our 1st time visiting this location Abe let's say I am amazed and thrilled. Thank you for this experience Berkeley Eye Center."
"I have worn glasses/contacts since I was in 4th grade - when teachers used chalk on the wall! I have enjoyed Berkeley in The Park Shops for many years and have recommended them to all my friends. The staff and the doctors are the best ever!"
"Been going to Berkeley Eye Center for years. Had my lasik surgery done in Katy and now go to the Downtown Houston location for all other eye care needs. They are the sweetest, most professional group of people. Every doctor I've seen has been extremely thorough and I always feel taken care of when I leave. Hours are great and locations around Houston are amazing. I tell everyone to go to Berkeley Eye Center.... they are the best I've been to."
"This is a great location for for an eye check-up. If I'm too early for my appointment, I can go shopping or eat at the food court; I have so many choices. The staff here is wonderful and has been the same consistent staff for at least the past five years that I've been going to this location. Dr. Hollas is friendly, courteous and personable. The entire staff is very professional and helpful."
"Accommodated my need for a lunch hour appointment. It was very busy the day I went, but I had minimal waiting."
"The entire staff was pleasant and helped relieve my worry as my little one was, from my perspective, quite overactive. I appreciate them stepping in to help calm and entertain her. The doctor and assistants who worked with my kids and myself were patient and ensured our needs and wants were accommodated from the exam to us choosing our eyewear. I highly recommend them. And I can say they have awesome eyewear for any budget. Thank you all!"
"Charles W. Hollas, was amazing...he explained everything so I can understand. The ladies that helped me with picking out my frame for my prescription was so AWESOME and very helpful...I would recommend anybody here...I love this place and staff. The where so nice to me. I give 5 stars anytime."
"I was a new patient at that office. Although they were behind schedule the experience was beyond my expectations. The technician who is a floater, and starts with an X is extremely knowledge. Great personality!! Pleasant experience!! Dr. Kokel was great and welcoming as well. Good Dr highly recommended this location."
"a appointment times were convenient; front desk staff was helpful, assistant was very knowledgeable and patient, doctor was friendly, knowledge, and patient."
"This was my first eye appointment in 20 years. The staff was friendly, helpful and answered all my questions. Explaining each step prior to the process. I was totally at ease and highly recommend them."
"One of the best experiences I've had looking for and choosing eye glasses. I went in and out with my glasses ordered in about 30 minutes. Great selection and customer service!"
"The front office team is professional, efficient, and helpful. They'll work with your schedule and help with your vision insurance questions and have never steered me wrong. The back office medical team are incredibly proficient; even with difficult prescriptions and wish lists. After first crafting a contacts system for near and far and astigmatism issues that worked great, I tried some place more 'convenient' the next year/scrip. Wrong move. I am back at Berkeley Downtown for good."
"Exceptional customer service. All staff goes the extra mile in ensuring that you are completely comfortable and satisfied. I am blessed by this experience and highly recommends Berkeley Eye Center as your choice of eye care."
"I thoroughly enjoyed my visit at this location. The staff was courteous, kind, and knowledgeable. The doctors were willing to answer any questions i had and had wonderful bedside manner. I will be recommending this place to others as it had been recommended to me by coworkers! It is not easy to relocate to a new state and look for new health care providers, therefore I am glad it was a painless experience for me at Berkeley! :)"
"My daughter and I came to Berkeley and had eye exams with Dr. Charles Hollas. The minute we stepped in the office, the staff was friendly, professional and very thorough. The entire experience from beginning to end was delightful. I ordered a pair of sunglasses and Brittney was the best. My daughter ordered some contacts and they were in stock. I would highly recommend this practice."
"Great experience! Love Dr. Hollas. Staff is very friendly and helpful and wait time is always short."
"This is a convenient location for all that work in Downtown Houston. The office is clean and very professional. The doctors are knowledgeable and were very clear answering all my questions. I ended up needing glasses and they have a wide range to choose from. I recommend coming to Berkeley and most of my coworkers use this location."
"I have been going to Berkeley Eye Centers in Katy and The Shops Downtown Houston for 14 years and every year is a great experience. They are kind, courteous, knowledgeable, and always get me in promptly. I will never use any other eye doctor or center!"
"Excellent exam and new prescription fitting for my contacts by your highly professional friendly Brain Trust = the doctor, technicians and receptionist!!!"
"I met with Nikki Kokel, and she was the first doctor in a long time to give me an alternative contact lens for my dry eyes. The whole staff seemed to really care about my eye health and comfort. Very friendly and conveniently located for me."
"I'm very happy with the staff, appointment scheduling and doctors at The Berkeley Eye Center at The Shops Downtown Houston. I've been a patient of Dr. Kokel for the last 3 years and she is great."
"This us the best place to go in Downtown Houston for an amazing eye care experience. I work downtown and Berkeley Eye Center is so convenient. Located in The Shops, it is easily accessible from the Tunnel System or ground level. The staff is very caring & knowledgeable and I got appointments the same day if needed. If you wear glasses, you know how important that is. I bought a pair of glasses from another distributor and was getting headaches daily. They were too far to go back to during the week so I searched for an eye doctor and found this Berkeley close by. I will never go anywhere else. Dr Kokel diagnosed that my glasses needed remade and I'm free of headaches. Elia the Optician took the time to explain about the special polorized magnetic clip I could have made when I order my lenses for instant sunglasses! She also provided me wih nose pads to keep my plastic frames from slipping. Truly exceptional customer service here and I'm a satisfied customer :)"
"I have been a patient of this location for about four years now. The location is very convenient for people who work downtown and the staff is very friendly and efficient."
"I love the convenient location of Berkeley Eye Center in The Shops Downtown. The staff is courteous and professional."
"Ciara was a life saver! I went in to get readers because one of my contacts had come out. Ciara showed me the readers but then suggested that if I could get my prescription from my doctor's office that maybe they could give me a contact. After receiving the prescription Ciara checked with the doctor and was able to give me a couple of contacts that matched my prescription! I could see again! Thanks to Berkley downtown for helping me out!"
"Excellent service and exam was quick and easy. Great Experience. I will return in the future."
"I made an appointment during the lunch hour and was serviced in a very timely and efficient manner. I appreciated not having to fill out so many forms. I forget the Tech's name, but both her and Dr. Chou were very attentive and made through the exam and consultation with a breeze!"
"Dr. Groff is the best! Plus the staff is so very helpful and friendly. Love actually love going to the eye doctor again!"
"Been going there for quite a couple of years, and I have never been disappointed. the staff is always friendly. I was seen my Dr. Groff, she was friendly and very helpful answering all my questions. I highly recommend this place. You will not be disappointed."
"Excellent....Excellent Customer Service from beginning to end. Dr. Hollas listened to my concerns and for the first time ever I'm able to wear my prescription glasses all day without taking them off to see (near). The ladies their are amazing from explaining benefits and assisting in the frame selection. Also, I purchased the coolest sunglasses which I love. Customer for life! B. Rendon Satisfied Customer"
"The staff at this location are always so helpful and caring! I love Dr Kokel and the staff at the front desk!"
"The staff was very friendly and accommodating and Dr. Chou gave me a new prescription on my contacts that actually worked the first time and I can see much better than before."
"Didn't see my preferred doctor,but had a very pleasant visit anyway. The doctor was very friendly."
"Everyone at Berkeley provided an excellent level of care. They are all very professional and attentive. Most importantly,Dr. Groff is patient, concerned , thorogh and extremely knowledgeable. She really listened to all of my concerns , explained everything and she has an extraordinarily kind bedside manner . I never feel rushed and always leave feeling I had the highest level of care . Highly recommend."
"I have been coming to this location since it opened many years ago. I would never consider going anywhere else. I like the people, the service and the location."
"Friendly and helpful staff. Victoria went above and beyond assisting me in obtaining my special order contact lenses."
"Everyone at Berkeley provided an excellent level of care. They are all very professional and attentive. Most importantly,Dr. Groff is patient, concerned , thorogh and extremely knowledgeable. She really listened to all of my concerns , explained everything and she has an extraordinarily kind bedside manner . I never feel rushed and always leave feeling I had the highest level of care . Highly recommend."
"Berkeley eye center in the shops is great! The women at the front desk are cheerful and helpful, they helped me work up the nerve to sign up for lasik and I am so glad I did! Will definitely come back for any eye care needs."
"I always use Berkeley Eye Center located downtown at the shops. Their location is perfect for downtown patients and they always accommodate my schedule. Efficient and helpful."
"I've been a patient of Berkeley Eye Center for many years and I highly recommended their staff. The downtown location is also extremely convenient if you work downtown."
"I was in for my annual eye exam and was seen by Dr. Hollis. Excellent experience. This is my second visit at this this location. Dr. Hollis is very precise in her examine. I understand clearly about what is going on with my eyes. The staff is awesome. Thankful for the experience."
"Just had my first visit yesterday and I really appreciate how thorough Dr. Charles Hollas was with my exam, answering all my questions and the staff was wonderful and very helpful."
"Everyone was so friendly and professional. I got into see someone quickly because I was concerned about some eye issues I was having. Berkeley at the Shops Downtown is so convenient to my work and when you get great help, it's even better!"
"It's rare when you see the same doctor and staff year after year. Thatâ??s a testament to their professionalism and the care they show for their patients. Iâ??ve never been to a better eye doctor, and, weirdly enough, I always look forward to my appointment."
"I have been going to the Berkeley Eye Center downtown for years. Very friendly staff and both doctors are extremely professional but give a wonderful personal touch to every visit. I always look forward to my appointments."
"Annual eye exam and lenses. Staff is professional and a pleasure to work with."
"I’ve been a patient of Dr. Hollas for many years and I highly recommended him and his team. Victoria is a longtime administrator at the clinic and she is extremely friendly and efficient, as are others on this team! The downtown location is also fabulous and extremely convenient to other shops and restaurants."
"The Downtown Berkeley Eye staff is always very friendly and attentive to the patient's need. They provide a 1st class experience!"
"I was in for my annual eye exam. I usually see Dr. Hollis but this time saw Dr. Kokel. I can highly recommend both. They both take their time and answer all questions without seeming rushed. The entire staff is professional and kind. I have always been seen at the time of my appointment without a wait."
"The staff and Dr. Hollas are so friendly. I have come to this location for several years for yearly exams and eyewear. I have always received excellent care at this location."
"Dr. Hollas and his team are always very friendly, professional and thorough. Highly recommended!"
"I have been coming to this location for the last couple of years. Dr. Kokel is friendly and easy to talk too and the staff here was great!! My visit was on time, I would recommend coming here for your vision issues."
"I have been going to Berkeley Eye Center for the past 5 years, however, I was going to the Weslayan location as it was near my office at the time. I recently went to Berkley at The Shops Downtown as I switched jobs and it was the same great customer service. I will continue going to this location - keep it up!"
"Everyone was extremely friendly. I went on my lunch break and was able to walk as I work downtown and I was in and out with no problem. If you need an eye doctor and are downtown, I would highly recommend!"
"I work downtown so i love the location. I take a lunch for a scheduled eye exam. I am in and out with great service in 35 mins with time for a quick lunch. This is my 2nd visit and the service was like the first wonderful! Thank you."
"The staff is very friendly and wait time was less than five minutes. I would recommend Berkeley Eye Center to family and friends."
"The staff and doctors are always very helpful and friendly as soon as you enter the door. They take an interest in what you want/need and make the whole experience very pleasant."
"Very professional and helpful. The whole team gives excellent customer service."
"I've always gone to Berkeley at different locations and I must say that the The Shops Downtown is at the top of my list. From the time I entered until the time I left, I felt like I was the only patient in the house. Everyone was very polite, helpful and professional. My initial exam before seeing the Doctor was exceptional and Dr. Kokel was amazing."
"The staff at the downtown Houston location are always polite, helpful and knowledgeable. I went in for my annual eye exam and was offered help with my dry, red itchy eyes which was an added bonus! When I went to purchase my glasses again I was helped beyond my expectations. Perfect experience today!!"
""The staff was great very friendly. The doctor was very friendly and answered all my questions. I would recommend this office for anyone looking for glasses or contacts.""
"This was my first visit to the Berkeley Eye Center; all I can say is the costumer service was great!!!! ,the girls were great and my sales person Brittney and was a jewel. It you work in the Downtown area please check out Berkeley Eye Center. PS. " they have a great selection of frames and sunglasses, you will not be disappointed and they are affordable.""
"Very thorough and efficiently managed. This place is well run and everyone is professional and friendly."
"I have had a great experience with Berkeley Eye Center at The Shops Downtown. The Doctors and Staff are very helpful and attentive to your needs. I have been going to that location for 10 years and have recently taken my daughter there to get exams and her first pair of glasses. Victoria was a big help getting us the best benefits with our insurance and the technician was very patient with both of us selecting glasses. I recommend this location to any one working or residing in downtown Houston."