Berkeley Eye Center - Memorial City Reviews

"Professional staff and caring doctors!"

"I had a great visit at Berkeley Eye Center, Great Customer Service and Professionalism. Always a pleasant and professional experience."

"Very friendly and clear!"

"Would recommend to family and friends!"

"I had a wonderful experice here! It was my first time at the eye dr in over 2 years. I was in and out in about an hour on my lunch break. Getting my insurance to them was a breeze and signing in was quick. Every staff member I encountered there was kind and competent. Dr. Steffenson was very knowledable, explained the process to me, and answered all of my questions and concerns. Will definitely be going to her from here forward!"

"Crystal A, Julie, and Devany were very helpful to my wife and me during my wife's appointment. Thank you to these three ladies!"

"I had the pleasure of working with Dr. Steffensen & her staff under an Fathers Day Sunday emergency situation. The good Doctor was extremely responsive and accurate in her diagnosis of my issue and got me the medications to get me through Sunday. I met with her at the Memorial location on Monday morning, her staff was able to work me in first thing in the AM and she took fantastic care of me. I would highly recommend Dr. Steffensen & staff at the Memorial location for your optical needs!"

"Great experience - been going here for years and this was probably the easiest appointment ever. The doctor listened , the staff was pleasant. Would highly recommend to anyone."

"Dr. Steffensen and staff are by far the most competent and professional eye care team I have been to in over 10 years. This is not the usual walk in, pay your fee and look into a machine to walk out with a piece of paper to order your eyewear. Not by a long shot. The assistant spent as much time as needed for me to get a base reading for the Dr. to start from. Trust me, I am a very particular customer when it comes to my eye. Once the Dr. Introduced herself and began the exacting particulars of my prescription and cornea and lens exam, I was beyond pleased with how clear and sharp my corrected vision was. I left feeling great about my experience and I encourage you to call, make an appointment with Dr. Steffensen so you too can see what you have been missing!"

"Everyone was nice. Almost 0 wait time, and everything went smoothly. I will go back for my next eye exam."

"Very nice experience. Addressed my issues and provided additional information for my condition Very friendly and professional"

"Dr. Elaine Steffensen was great! Nice professional approach. The assistant Ms. T, Jordan and Julie was great. Nice atmosphere.. I will go back. By the way this was my first time at Berkeley Eye Center. I will be back."

"The staff was very friendly and timely. Dr. Steffensen was very professional and knowledgeable. You can tell she really cares about making sure the patient is taken care of. I will be coming back for my next eye exam."

"I recently had an eye exam - chelsy went through the whole exam making me feel comfortable and explaining everything in a way that I understood. Dr Steffensen was very professional and had a wonderful manner that put me at ease right away. I highly recommend Berkeley Eye Center Memorial City."

"Dr. Mann and the staff are amazing. They Memorial City and Sugarland locations are professional, helpful, and friendly."

"Dr. Steffensen and the entire staff were professional and great. I was immediately greeted when I arrived. Wait time for my exam was only a few minutes. I would recommend Berkeley- Memorial location."

"Dr. Mann and his staff are AMAZING!! Best ophthalmologist I have ever been to! Unfortunately, I have keratoconus and dry eyes, after very expensive procedures, glasses and contacts with no luck, I found this amazing miracle worker! To say, I couldn’t see with traditional lenses was an understatement, my life was a guessing game as my vision got worse. I felt hopeless but each visit for my scleral lenses fitting I saw clearer and clearer! Dr. Mann truly cares about his patients, is funny and enthusiastic. I felt he was just as excited as i was when I could read more with each vision exam! Hands down my favorite person now that I can finally see! Definitely recommend!"

"Berkeley Eye Center Memorial City is a very high-quality operation. The eye doctors are first-rate and the staff, particularly the opticians, are extremely competent and easy to work with. I have had yearly exams and bought eyeglasses here for years and highly recommend them to anyone needing eye care."

"Everyone is so helpful and professional. A very good experience"

"Quick professional courteous service. Glasses arrived timely and fit perfectly."

"Had my annual check up this morning at BEC Memorial City. Everyone was very professional and accommodating throughout the process. First time to see Dr Nguyen and he was terrific. He listened to my concerns and offered several options. Highly recommend this location."

"Very happy with my experience. On time. Very professional and courteous. Will definitely recommend"

"I go to the Memorial City Location because the service is exceptional. Dr. Chandler Mann has through expertise and has greatly promoted my vision health."

"A friend recommended me go to Berkeley Eye Center and I’m happy I did! No one in my family has ever needed glasses so this was my first experience with an eye doctor. Just finished my second visit after seeing an ophthalmologist and now an optometrist. The nurses are fantastic, very gentle with my eyes, and gave very clear step-by-step instructions. Both doctors were able to explain answers, outcomes and solutions. Thanks guys!"

"I been coming to Berkeley Eye center for years and I love the optical Julie and crystal are wonderful,friendly, and helpful they have a patient for life."

"The service here is amazing! Crystal took great car of me! Went out of her way to make sure that I was completely satisfied! They’ve earned a customer for life!"

"Been going to see Dr. Mann for a few visits now and he is hands down the best eye doctor I’ve been to. He doesn’t make you wait forever to see him, is super friendly and listens to exactly what issues your having and finds a solution. He’s also really good about getting you any rebates or coupons on your prescriptions! Been having issues with dry eyes lately and he’s done nothing but be helpful and attentive to me the entire time. Won’t go to anyone else!!"

"I had the pleasure of meeting Dr. Mann after my cataract surgery by Dr. Caplan. Both were great! Informative, caring with a sense of humor! Dr.. Mann also found that my eyes were inflamed due to allergies and recommended an over the counter eye drop which is helping. Thanks to both, I CAN SEE AGAIN!"

"I don't normally post reviews but I need to about Berkeley at Memorial City. Not only is Dr. Mann a great eye doctor that takes the time he should but the staff is amazing as well- all of them. And the ladies in the optical area are top-notch! I had an issue with my glasses but they went above and beyond to ensure I was happy! I honestly can not say enough great things about the entire office. Thank you for being awesome!"

"Crystal Acosta was very nice and helped me pick out my frames. I was looking for a different style than my last and she was patient and helpful. I will definitely be back for my next pair"

"Great stuff, loved the way I was treated!"

"Two appointments with Dr. Mann. They went great. He's very personable and knowledgeable. The staff was kind and helpful."

"The staff was very welcoming, kind, and knowledgeable. Dr. Newcomer was very professional and listened to my concerns. I had a great experience."

"Awesome staff and Doctors. Have been going here for years and will for many more."

"My experience overall was great. Initially, the parking was convenient and you did not have to pay or enter a garage which was nice. The staff was friendly. My Dr. was Chandler Mann. He was awesome. He was very friendly and super knowledgeable. I left feeling confident that my eye-sight was as good as it could be due to Dr. Manns help."

"Staff were all very pleasant and helpful. Dr. Mann is very personable and told me I had a cataract that needed to be taken care of and sent me to the Caplan Clinic on Wesleyan where I received a great experience with .Dr. Caplan and his staff!"

"Dr. Chandler Mann was extremely knowledgeable and professional. I would highly recommend using Dr. Mann’s services. The clinic is great overall and I didn’t have to wait long before the visit began."

"My visit with Dr. Mann could not have gone any better. He is very personable and knowledgeable and made my annual visit a breeze. I will absolutely be going here from now on. Also, great glasses selection and was Crystal was very helpful in helping me choose the right frame for my face."

"Chandler Manning is a an acute, amazing doctor. Unfortunately, his staff, not so much. I'd explain further, but I've already today spent enough energy re-explaining something blatantly obvious to one of his staff members, and I'd prefer not to repeat myself (again). Not sure his name, but he kept raising his voice, almost threatening. [10:15ish] I came on time for the appointment but the door was locked. I knocked multiple times. [10:21] I was let in the waiting area, checked in. [10:45] this guy, working under the doctor, tells me I came in at 11:26. Late. And I'm looking at my watch thinking, man is this guy in the future? So I corrected him, his voice raises. So I ask again, what time did I come in? [to be continued]. It's 11 o clock, still have yet to see the doctor. ===EDIT/UPDATE=== [continued... @~11:15am] Dr Manning threw a Hail Mary ftw. I'm already otw out of the building. Touchdown. Hence 5 stars all along. I would finish the story aforementioned but... as one wise person may or may not say ... Hashtag zeroToleranceForIncompetence ™. Sincerely, -- ™ pending"

"Would highly recommend Dr. Chandler Mann. I have a strong prescription and couldn't get there with normal contacts, he suggested escleral lenses as a solution. Very clear explanation of the process and what we were trying to achieve; we had 4 different fittings until we got it right. First time I see 20/20 in many years. He was patient, friendly, resilient and professional."

"Dr. Mann and his entire team were absolutely wonderful! I'm so glad I found them! Even the dreaded "better or worse" was made easy and I left feeling quite confident. I definitely recommend this A+ team!!"

"Fantastic! Roni Kentner was so helpful and knowledgeable. Great experience!"

"I have been a patient and optical customer of the Memorial location and Dr. Yanklove for a generation. Today I visited the optical center for new eyeglasses. With the help of Optician Victoria Monreal I was able to decide on frames and lenses to meet some special issues with hearing aids. Victoria could not have been more helpful, considerate of the cost and fashion, and patient. This a 5-star location for all eye care."

"Doctor Mann was very pleasant as well as capable.It was my first visit and I will be returning,"

"Always have a nice experience at Berkeley Eye Center. First time seeing Dr. Mann today and he was very personable and professional; I would definitely recommend seeing him!"

"Where do I start? I had an absolutely amazing experience. The staff are super nice and professional. Dr. Chandler Mann is nothing short of a miracle worker. I am seeing 20/20 for the first time EVER!!! He was able to get me exactly what I needed to see clearly. Justine was amazing and the office staff kept me informed of everything from start to finish. Dr. Mann definitely made me a fan of Berkeley Eye Center."

"Dr Mann was great. My son and I had back to back appointments and the service and care was first rate. Thank you."

"Im preparing for cataract surgery under the direction of Dr. Yankelove, which requires a multitude of eye examinations to get the corrective lenses requirements. This process could have been exhausting if it wasnt for Dr. Yankerloves Ophthalmology Assistant named Alex. Alex has a pleasant personality who makes you feel very comfortable in this could have been a difficult time. He is professional and a man of patience when he guide you through this process. Good Job Alex."

"Excellent Safety Procedures/Precautions, very minimal wait time, ALL staff, even the ones that aren't helping you are friendly and accommodating, Deepak was excellent as was Dr. Mann, quick and efficient check-up! Berkeley Eye Centers can't be beat!"

"Berkeley Eye Center, Memorial City is a 'hidden gem'. I have finally found an eye care center that has customer interest in mind when serving rather than just selling. This was my first visit at Berkeley Eye Center, Memorial City and I was pleased with their customer service. A particular shout-out for Crystal who patiently helped me choose my frames and clarified all my queries. Her 'no-pressure' attitude made me comfortable and her advice during selection process was truly valuable. This is where you need to go for your eyes if you live in Houston!"

"H & I have been going to BEC for the last 3 years. Located in the Memorial City Memorial Hermann campus, the office is easy to access & there is always plenty of parking. The technicians are very professional as they run you through the usual eye health checks before seeing the doctor. We were seeing Dr. Groff but she moved to their downtown location so our recent visit Dr. Mann did our examination. I really liked him! Soft spoken & amicable he treats your peeps with gentle care. Before you know it, the appointment was completed & I was at the front desk checking out. Jenny was super friendly & we chatted whilst she figured out my billing & ordered my contact lenses. This is our place to go for your eye health!"

"Had a wonderful experience with Berkeley Eye Center Memorial City. This was my first visit and I was pleasantly surprised. Crystal in optical was knowledgeable and answered all of my questions with patience and care. Her customer service was memorable and inviting. Her confidence was reassuring, never any pressure. Scheduling my appointment was easy and the staff was professional and friendly. Dr. Mann was incredible, personable and thorough. I will recommend this Eye care center hands down. Rachel P"

"I really like Dr Yankelove and he’s a great ophthalmologist. My complaint today concerns masks. I wore a very thin mask because I can’t breathe with the blue or cloth mask. I was told I HAD to wear the blue mask or I couldn’t come in even though I explained I can’t breathe. I told her the mandate has an exception with a medical condition. The young girl asked if I had bronchitis that I had to get a note from my doctor. I told her to look up HIPAA and it was none of her business. I wanted to keep my appointment as I had someone with me that also had an appointment. I took the mask and held it out the entire time so I could breathe. I’m none too happy. Things are not always black and white and there should have been a discussion prior to her being at the door. I came very close to walking out."

"Chandler Mann made the experience quick easy and painless. Very professional and would highly recommend going to see him!!"

"The team at Berkeley Eye - Memorial City was nothing short of excellent. Handled COVID-19 precautions really well. Dr. Mann knows what he's talking about. Very friendly and personable group at this location. Dr. Mann was giving me grilling advice throughout the visit.....hope he knows as much about grilling as he does about optics!"

"The entire staff were friendly and professional. They made sure everything is wiped down and masks are required to keep everyone safe. You can tell by his energy the doc loves what he does."

"I needed a "new" optometrist for a vision check and new glasses. I found Berkeley Eye Center - Memorial City in my network and made an appointment to see Holli Groff O.D. on March 16, 2020. I was extremely impressed with their procedures and attention to detail in light of the current Coronavirus (COVID-19) in cleaning instruments, and medical equipment. The employee assisting in the selection of frames, wore gloves and wiped down all surfaces: the top and front edge of the table, the customer chair arms, etc. before the selection and trying on of frames. This is done in-between every patient. A tray used for collection of frames selected was wiped down an allowed to dry prior to placing frames in the tray. Hand sanitizer was available for me to use before touching any frames that had been selected and placed in the tray. Frames tried on were returned to the tray after trying them on. Frames not chosen were put in a second tray and given to another employee to wipe down before returning them to the display area. Frames selected were separated from others in the tray. Very thorough. I highly recommend Berkeley Eye Center - Memorial City AND Holli Groff O.D."

"Already had my eye exam but couldn't find the glasses I liked anywhere in the Memorial City Mall . Noticed that Berkeley Eye Center was in my insurance and happened to have a deal. Wasn't expecting to find the place on the second floor of the hospital but couldn't believe my luck when I found both glasses and sun glasses. The assistant Bonnie was super friendly and very knowledgeable. Couldn't have been easier. Definitely recommend this place ."

"I have been a patient of Berkeley Eye Center for over 10 years. I recently moved to go to this new location. I was given the Memorial City location. I was with a new eye doctor. The color was very polite and knowledgeable. The staff at Berkeley Eye Center was gracious to me with their services. My eye sight has gotten worst over time, so I see starbursts at night. The eye doctor recommended new contacts for me for night driving. I felt the eye doctor responded to my needs which I Iiked. I could not be happy with the new contacts. Great Job Berkeley Eye! A!"

"I have been coming to the Berkeley Eye Center for many years and appreciate the good staff, handling of insurance, have a check up, then update my glasses and go. When it comes to your sight, you want to make sure you are dealing with capable professionals and this office has it all: the front desk of Jennie taking appointments and calculating charges; a few years ago Dr. Holli Groff has helped recover from a bad eye infection, and this year Dr. Chandler Man gave a good exam; Crystal and Bonnie helped pick out eyewear, and found a warranty that covered last year's glasses. I appreciate this office's attention to detail."

"I have been coming to the Berkeley Eye Center for many years and appreciate the good staff, handling of insurance, have a check up, then update my glasses and go. When it comes to your sight, you want to make sure you are dealing with capable professionals and this office has it all: the front desk of Jennie taking appointments and calculating charges; a few years ago Dr. Holli Groff has helped recover from a bad eye infection, and this year Dr. Chandler Man gave a good exam; Crystal and Bonnie helped pick out eyewear, and found a warranty that covered last year's glasses."

"I have visited the location in Katy before but this location is by far a lot better. They took the time to explain everything to me starting from the front desk lady,doctor and specially the young lady at the frame/lenses area,her name is Crystal A. She is just so helpful,friendly and very patient...Thank you Crystal for making this a very pleasant visit for me this morning and I sure will refer family and friends to you guys."

"Great service, knowledgeable, and Crystal Acosta was very helpful and professional!"

"Dr. Groff is wondeful--so helpful and compassionate--plus all the staff as well. She helped me find medication and treatment that works for a glaucoma problem plus giving me a great subscription for glasses.--so encouraging!"

"Very knowledgeable and wonderful staff! We had the whole family and worked with everyone in a very fashionable manner..!"

"Fine thanks"

"My appointment with Dr. Groff was very pleasant. She is absolutely professional and is genuinely concerned with the condition of my eyesight. I always enjoy my visits there."

"Updated Review: It has always been a goo experience for me going to this location. Dr Mann is very polite and informative. He takes his time with you answering any questions you may have. It was a good experience and I would definitely recommend him. Previous Review: I've been going here for many years now. I live Holli Groff. I feel well taken care of and always have a clear understanding of what is going on with my eyes. Informative & proactive in the care of my eyes."

"I was not accepted because my astigmatism and cataract were not severe enough for operation."

"I have been impressed by this practice for many years. The staff always gives excellent service and expert care. I love Dr. Groff. She gives excellent care and knowledgeable advice. They run on time and provide quality time and attention. Opticians Crystal and Kelsey went above and beyond to fix my current frames and help me select new frames that are comfortable, and compliment my features and small face. They are experts at their job and spent quality time. They aren't just trying to sell frames!"

"Love this office and staff. Dr. Groff spends quality time and gives expert, knowledgable and helpful advice! They run on time and the entire staff is very caring and experts at their jobs! I have been to this office many years and always impressed with the entire staff! I would like to compliment Opticians Crystal and Kelsey for going above and beyond to help me find comfortable, attractive frames and repair current frames! And for keeping me informed of latest promotions. They are experts at finding frames that compliment facial size, shape and features. They provide quality time and attention. Thank you so much for your excellent care, Berkeley Memorial City!"

"Dr. Groff and her staff at Berkeley Memorial City are fantastic! Dr. Groff is friendly and very knowledgeable. Crystal, who works in the Optical department, has a great eye for choosing just the right pair of eyeglasses for you. I have been going to them for years and love them."

"my new sunglasses were promised in two weeks and came back in about a week. Very courtious and helpful service."

"Dr. Groff is personable and the staff is very friendly. I also had a very short wait!!"

"Dr Bertrand was an absolute god send! I've had eye pain for many months now and she's successfully ascertained the root of cause and has eliminated it! Very thankful for this doctor!"

"Very friendly and professional staff and Dr Groff was great!"

"Excellent. Had eye exam and walked away with prescriptions for contacts and glasses. Nice staff and Dr. Groff is the best ever!"

"I always have a great experience. Dr. Groff & all the staff are exceptional. I have been going there for years. I have & will continue to recommend them to folks."

"Wonderful experience. The staff, facility and (especially) Dr. Groff are professional, kind and efficient."

"I have seen Dr. Bertrand for years and absolutely love her! Bonnie in the eyeglasses shop was so very helpful and knowledgeable about the glasses and my different options for lenses.... Thanks you guys. See you next year!"

"I have been going to this location for 4 years: Dr Groff and her team has always been very professional and exact, great team. I have a high degree in Dr Groff's competence as I have Type I Diabetes so the detailed eye exams are very crucial to be able to manage my condition appropriately. The vision center carries great and stylish eye glasses and the turnaround on glasses is very prompt."

"From beginning to end, everyone in this office was outstanding! All went out of their way to assist me (age 84). Dr. Groff is gracious, efficient and patient. I will definitely recommend this office at every opportunity."

"Love this eye clinic. They're so professional and helpful. Crystal is the best and also Dr. G!"

"Dr. Groff is awesome!"

"Dr. Groff is the best! I really enjoy having her as my doctor. She shows real concern and interest in her patients."

"I have been going to Berkeley Eye Center for a while and I don't plan on changing. I love Dr. Groff and the assistant that started me during my exam last week was funny. Every employee seems to step up to the plate to make my experience good. Kudos to Berkeley Eye Center. I rarely write reviews, but I think everyone should know how superb they are."

"Great experience with Berkeley Eye Center, Memorial location. Crystal and Kelsey were extremely professional and knowledgeable of their eyewear. They were very helpful with my choice of frames and were sure to get a good fitting. They were very courteous and made my eyewear shopping experience a pleasant one. I will definitely be a return shopper at this location for my future eyewear needs."

"Great experience. The doctor was very thorough and explained the results in simply terms. Crystal was extremely helpful in showing the wide selection and explained what was trendy, etc. I would HIGHLY recommend. Finding the suite was a bit challenging"

"Dr. Groff is the best!"

"Great service; first class all the way. Dr Holli Groff is an excellent optometrist, and Bonnie was very knowledgeable and helpful in assisting with selections and fittings for my new glasses."

"Great experience Dr bertran and her team are the best. Every year we come it’s quick easy and painless. Thanks again everyone until next year."

"Thorough exam with helpful staff. Doctor asked the right questions and made sure I was satisfied."

"Thorough exam with helpful staff. Doctor asked the right questions and made sure I was satisfied."

"Great exam and contact lens fitting, tried new method without dilating eyes and it was easy and not too expensive as I needed to be at a dinner after my appointment."

"From the moment you enter the door until you leave outstanding professionalism and knowledge is displayed. Dr. Yankelove did my Cateract surgeries and the result is marvelous. He and his staff are the best. They keep their time schedule, answer your questions, and give you confidence in each visit and exam. I highly recommend Berkeley Eye Center!"

"Really appreciated Bonnie’s help in getting me the best price for glasses and replacement lenses since my cataract surgery . She is sweet and patient ."

"Lay people have little understanding of whether a physician is "good" or "not good," but patients can assess clearly how a doc goes about a medical practice. Dr. Groff is certainly an A-PLUS in that regard. She approaches a patient with friendliness and warmth. She communicates information plainly. She maintains a sense of humor. Rather than hurry to the next patient, she answers questions patiently, adding any necessary detail. Hard to beat that kind of personalized treatment."

"This is my second visit and am always impressed by Dr. Holli Groff and her staff. I felt very confident and comfortable with their care and services. I will and would recommend them to anyone looking for all their eye care."

"It was amazing and the staff was awesome"

"Dr. Groff is outstanding. I have been going to her since I moved to Houston a few years ago. She is thorough, professional and kind. The staff is exceptional too. Can't recommend them highly enough."

"I have been going to Berkeley Eye Center at Memorial City for years. I have always had a positive experience. The staff is polite and professional. Dr. Groff is knowledgeable, answers all my questions, and has a positive demeanor. I never feel rushed and feel like they take the time to get to know you. I highly recommend this office."

"Excellent as usual..."

"Dr. Groff and entire staff are very professional and friendly. I highly recommend this location."

"What a great experience-Dr. Yankelove removed a cataract on my right eye with no lens upgrade. I went today to get my eyes checked for glasses with Dr. Bertrand who is also awesome and much better looking than Dr. Yankelove. Got help from Lori and Yubi and my vision is 20/20 again for the first time since I was 38..and I'm way past 38! I highly recommend these two doctors and the whole staff is awesome."

"The entire staff makes going to the doctor a very pleasant experience and Dr. Groff is great!"

"From the moment you enter the door until you leave outstanding professionalism and knowledge is displayed. Dr. Yankelove did my Cateract surgeries and the result is marvelous. He and his staff are the best. They keep their time schedule, answer your questions, and give you confidence in each visit and exam. I highly recommend Berkeley Eye Center!"

"Great staff Dr Groff is friendly and informative and crystal in the optical helped me pick the perfect glasses"

"Dr. Groff and staff were great from start to finish and made the whole process simple and easy."

"Dr Groff and her staff were great and the whole process was made easy when it came to picking out new glasses! It's definitely a place I will go back to"

"I have been thoroughly impressed with Berkeley Eye Center at Memorial City. Dr. Groff is amazing and knows her stuff! The ladies (Maria, Joyce, and Kourtney) I interact with are professional, caring, and knowledgeable. I recommend them to anyone looking for an optometrist."

"Fantastic staff. Each person thoroughly explained every step of the process, from registering as a new patient all the way thru the testing and exam. Dr. Groff was super friendly and very thorough in the exam. I have no central vision in one eye, and she spent extra time reviewing my history and offering options for increased night vision. I have already referred a new patient!"

"The Techs were knowledgeable and friendly. Dr. Groff spent time explaining my vision and options with contacts. I finally get the difference between Mono-vision and the distant contacts. I can see when I am driving at night! I will not go anywhere else!"

"I always receive excellent care from Dr. Holli Groff and the entire staff at Memorial City. I have no hesitation in recommending Dr. Groff for your eye care needs."

"I've been seeing the doctors at this Berkeley Eye Center for 20 years. Dr. Groff and her team are excellent both professionally and personally. I have referred many friends to this location. First class!"

"Dr. Holli Groff has always been professional, informative, and caring in addressing my eye needs. I have just started having a dry eye issue in one eye and my latest visit it was taken care of. She has also monitored my glaucoma twice a year."

"Scheduling for the appointment was easy, no hassle. Got my eyes checked, updated my prescription, and went ahead to get a couple new frames. Have come here before for other eye issues and would recommend them to friends."

"I usually see Dr Goff, who is fantastic; but, with the holidays she wasn't in the office. Dr. Bertrand was friendly, professional, and willing to spend time explaning all my options. We cane up with a plan that we both agreed with. The staff was happy and helpful. They checked my insurance options so that I wasn't shocked after ordering glasses and contacts."

"Excellent visit. Dr. Groff and her staff are top notch - professional and friendly. I will be a patient for life."

"I have been thoroughly impressed with Berkeley Eye Center at Memorial City. Dr. Groff is amazing and knows her stuff! The ladies (Maria, Joyce, and Kourtney) I interact with are professional, caring, and knowledgeable. I recommend them to anyone looking for an optometrist."

"The staff is professional and friendly. A great experience."

"I have been going to Berkeley Eye Center's Memorial City location for over a decade. The entire staff has always been professional and provided great care. I highly recommend them."

"Our entire family has been seeing Dr. Groff for years. My husband had multiple complications and Dr. Groff has always provided the best care for him and my entire family. But this review is to recommend and thank the terrific staff in the eye glasses center. What fun to pick out new glasses. Not only did I get the best frames for my facial structure they were perfect for my coloring. They were not ones I would have every picked out for myself but I have been complimented so many times. I can't thank her enough for her time and talent."

"I have been going to Berkeley Eye Center for many years. They have helped me improve my vision. Staff is extremely helpful. Highly recommend."

"Very friendly and professional staff including doc. My daughter and I were very content when we went for our first visit we were treated very well. Crystal assisted us in the end to help choose our frames and was very kind and professional. No regrets at all and will definitely recommend to others."

"I wear eyeglasses and contacts and have for 30 years. In spite of there being lasik and other options, I choose to keep the tried and true, and Dr. Groff makes it easy to do so. She always answers my many questions and has a very pleasant demeanor. I never have to wait long and always have a great experience at the Memorial City office that Dr. Groff runs. One time, I went to another location and the glasses manufacturer messed up my prescription. I took those glasses to the opticians at Dr. Groff's Memorial City location and they quickly diagnosed the problem with the glasses and rectified the situation. Aside from all that, Dr. Groff has a dry humor that makes visits with her quite enjoyable. Highly recommend this D.O. and optician office."

"I actually look forward to my annual appointment with Dr. Goff. She and her staff are friendly, professional and thorough. I don't trust my eye health to anyone else. Without a doubt the best."

"Great!"

"Dr Groff is my doctor. She has always been a professional in every sense of the word. I have been getting my eyes examined since I was 7 yrs old. I have always been treated as if I was her only patient. The staff is very attentive to your needs and always go that extra mile to make sure you are satisfied with their service. I would recommend Berkley Eye Center to anyone for an eye exam."

"I was very lucky to get an appointment the next day since my eye's been bothering me for a few months already. The whole staff was super friendly and nice. Dr. Groff was super helpful and perfessional with all my questions. I felt like I was in good hands with Dr. Groff. Highly recommend this place to everyone."

"The first day I entered the office I was greeted by a warm, friendly smile in the person of Ms. Crystal. Her awesome customer service caused me to make a decision to have my eyes checked here at this location. Today was my first actual appointment and might I say, everything was exceptional from beginning to end. If you're looking for an outstanding Optometrist, and great staff, please consider Berkley Eye Center in Memorial City."

"I was very lucky to get an appointment the next day since my eye's been bothering me for a few months already. The whole staff was super friendly and nice. Dr. Groff was super helpful and perfessional with all my questions. I felt like I was in good hands with Dr. Groff. Highly recommend this place to everyone."

"I've been coming to Berkley Eye Memorial for some years now and Dr. Groff is AMAZING! From the moment I arrive to the moment I leave everyone is extremely nice with a smile on their face. Dr. Groff always attends to my needs and educates me on how to deal with seasonal allergies, as we all know are the worse in Houston! She is literally my hero when it comes to dryness and makes my yearly visit the best. Recommend her and her staff to everyone whether you need your yearly check-up or need to come in for those pesky allergies, I am confident she will find a solution to your eye problems!"

"I love Dr. Groff. She is always so friendly. The staff is very personable and congenial as well."

"I'd give more stars if I could, the whole staff here are very professional and very helpful and I would not go anywhere else. Dr. Groff is amazing and so caring for her patients care. I look forward to my yearly exam."

"Always 5 star friendly service from the Berkeley Eye Center! Professional care from Dr Groff, and Opthalmic Tech Kat... thanks!"

"Have been going to Berkely Eye Ctr. for years. Everyone from Dr. Groff to the people greeting you when you arrive to the people who help you pick out frames... they are always very friendly, very professional. They are willing to answer any question you have. Over the last year, I picked out a new pair of frames. Within a few months, one of the lenses got a chip in it. I was entitled to replacement frames for free. There was a miscommunication with the shape of my frames, and they had to be resent twice. Because of this, they gave me a pair of sunglasses for free. I was able to select the frame I wanted, and they put sunglass lenses in the frames with the prescription of my regular glasses. I'm sure they didn't have to do that, but in the end I had my lenses and pair of prescription sunglasses. There are plenty of places we go and situations we are in and the people we interact with, while they may not be unfriendly, they may not be the most cordial. Thank you Memorial City Berkely Eye Center."

"Dr Groff is AWESOME!! The staff is very efficient and knowledgeable! I just can't say enough nice things about Dr Groff and her staff! Dr Groff is professional, thorough and kind. Dr Groff did a complete eye exam, explaining everything to me and answering all of my questions. I highly recommend this office and Dr. Groff!""

""I recently had an issue that I thought was an eye issue. I scheduled an appointment with Dr. Groff. She spent a minimum of 45 minutes examining my eye issue. She explained step by step what she was doing and why. I was impressed with Dr. Groff and her staff. I didn't have to wait. I was seen on time and they also have a nice selection of glasses. I would highly recommend this office to anyone. The ladies in the glass section were very helpful.""

"I have been going to Berkeley at Memorial City for at least six years. They staff is very friendly and helpful. Dr. Groff is very personable and professional all in the same package. What a deal! the optical staff is also very helpful, knowledgeable, and efficient. Thank you for the great experience."

"I recently discovered that I needed glasses. Dr. Groff came recommended to me from a co-worker. She was so patient with me and explained everything to me. I would highly recommend this office to anyone. The ladies in the optometry department were also so helpful."

"Dr Groff was so professional yet laid back and super sweet! I'm not too happy about moving into progressive glasses, but the doc and staff definitely made me feel at ease and made it a very pleasant experience. I'm not new to Berkeley, but I am to that location and that will be my new go to place for exams and eyewear!"

"Everyone at the Memorial City office is friendly, attentive and has high energy. The office and patient rooms are clean and pleasant. Dr. Groff is lovely, knowledgeable and open to all questions asked. This was my first time to get my glasses from the office. They have great selections and the prices are comparable to other places I have purchased in the past. I have had Dr. Groff as my eye doctor for 4 years now and will continue."

"I am a new patient and was extremely pleased with the care I received from Dr. Groff and the entire team! She is very knowledgeable and personable. Melissa and Crystal helped me with my new glasses and were both great! Everyone exceeded my expectations!!"

"The customer service was great . I have been to many places in the customer services was not as great as you all . Keep up the good work."

"Customer service is great and amicable. Wait time is very short. Dr. Groff is spectacular!"

"I have been coming to Berkeley Eye Center for over 20 years. First, I was a patient of Dr. Buettner. When he retired, Dr. Holli Groff arrived in 2011. I was sad that Dr. Buettner had retired, but I have been COMPLETELY pleased with Dr. Groff as well!! The staff is efficient, and contrary to other Yelp reads, I have never encountered any long wait (in 20 years). There is however a wait time while the dilation occurs for your pupils to fully open so that Dr. Groff can observe the eye. Dr. Groff is calm, professional, thorough, and kind. Dr. Groff did a complete eye exam, explaining everything to me, and answering all of my questions. In my recent visit, Ashley was Dr. Groff's assistant, and was also thorough, professional, calm, and kind. I always order my contacts through Berkeley, and there's often a good rebate program. I also ordered new glasses, and Crystal & Bonnie did a great job of helping me find just the right pair. Also, there is actually an excellent selection (as good or better than other places) of frames, from designer high end eye wear to casual every day. I have the VSP eye insurance, and right now, Berkeley has a promotion going on: buy one, get 2nd lenses free, which is amazing. I wear the progressive and transitional lenses, and with a -5, my glasses can be rather expensive. I took advantage of this special. I highly recommend this office and Dr. Groff!"

"My appointment was quick and easy. Wait time was only 5-7 min. Nurse Katlyn, Dr.Groff and Crystal answered all my questions and helped me to get prescription glasses at no time. Thanks!"

"Dr. Groff is very nice & very good eye Dr. Crystal was so helpful helping me find the perfect sun glasses ???? The one appointment I look forward to."

"Every employee is wonderful! Very welcoming and lots of smiles!! Dr. Groff is the best. Crystal was so helpful helping me find the perfect sun glasses :) The one appointment I look forward to."

"Dr. Groff and the staff are the best. Crystal helped me pick out eye glass frames and was very friendly happy person. Great place to go for eye glasses and eye care. Thank you"

"Very professional at every level! Great doctor.. Dr Groff is super."

"I had my initial exam appointment with Dr. Groff and had an excellent experience. I was impressed with her knowledge and professionalism, and felt very confident about the information and service that was provided."

"I recently went in for my annual eye exam and had a great experience.The staff was friendly and my appointment was thorough. Dr. Groff explained what she saw, asked questions and was engaging. Their optical team is friendly, knowledgeable and did an excellent job of explaining my options and fees. Highly recommend this office."

"Dr Groff is amazing. I would not go anywhere else!"

"Dr Groff and her team were great from start to end. A very polite and caring team. Too bad other Doctors in other fields aren't this great!"

"Great customer service all round. Well worth the visit. I have been to a bunch of places. They are top notch."

"Yesterday was my first visit to Berkeley Eye Center. The experience was excellent. The staff was overall very friendly, informative and helpful. Doctor Bertrand was very professional and yet made me feel so comfortable. Ms. Anna the customer care staff, help me choose some great frames suitable for me. She was so patient and accommodating. She really made me so happy with the feel of satisfaction. There was a short wait time. I left there feeling very at home and I'm looking forward to return to pick up my new glasses."

"My husband and I both saw Dr Groff last week and had a wonderful experience. Both she and her team were very professional and helpful. A very pleasant atmosphere. We will both continue to see Dr Groff even though we live in Spring. It is worth the drive."

"My husband and I both saw Dr Groff last week and had a wonderful experience. Both she and her team were very professional and helpful. A very pleasant atmosphere. We will both continue to see Dr Groff even though we live in Spring. It is worth the drive."

"The receptionist, doctor's assistants, doctors, and glasses fitting staff are all helpful and kind. Made the whole process easy and enjoyable; the whole process went without a hitch from scheduling my appointment all the way to completing it."

"Dr. Groff and her staff are consistently the very best. I referred a coworker who had cataract surgery and he raved about their thoroughness and professionalism. By the way he also had great results."

"Wish I visited more often than the once-a-year check up...good people, Love Holli Groff!"

"Timely, and courteous service. I will go back."

"Been going to this location for about 20 years. Have been seeing Dr Groff since Dr Buetner retired. Always have a good experience, never have to wait and Dr Groff is great. Also had catarec surgery at Berkeley and had a very good experience"

"Nice staff; more punctual than most Dr. offices; answered questions"

"Dr. Groff and staff are always very professional, helpful, and friendly."

"I have been going to this location for at least 20 years. It has always been a wonderful experience. On my last visit March, 2018 I had an exceptional eye exam by Erin. She was organized, systematic, thorough and easy to understand throughout the progress of the exam. The continued exam by Dr Groff was equally exceptional. They are a winning team!"

"I just go for yearly visits generally and have always received great care, and whenever I've had an emergency of any sort, I've been able to get a same day appointment usually within a hour of calling. I love Dr. Groff's professionalism and caring nature. All the staff is very kind and courteous. I definitely recommend Berkeley Memorial City."

"I never wait more than 5 minutes before being called in. Everyone is always very professional and Dr Groff explains everything very clearly! I have been using Berkeley Eye Center for many years and have always been satisfied."

"We have been patients of Dr. Groff for 5 years. She is very thorough and knowledgeable. She and her staff are kind and friendly, walking you through the exam process, explaining every step of the way."

"The office was short handed when I was there. They let me know that this may extend my time there. They were very apologetic. I have never really had a doctor's office acknowledge being behind and apologizing for it. This was a first. I still received great service. They did not rush me through since they had less staff, they provided the same great quality of care. I was just there about 20 minutes longer than normal, which I did not mind. The staff was kind and helpful. Dr. Groff was sweet and even funny at times. Thanks for the great service! I will be back again next year!"

"Need to have better directions on how to write a review! I enjoy Dr. Groff and her staff."

"I have been a patient of BEC for many years, and have complete faith in Dr Groff and the staff."

"6 stars out of 5 for Dr Groff and her staff."

"I'm new to Houston and was searching for a eye center along with my roommates. They tried Berkeley Eye Center after a great experience so I made my appointment. The staff at BEC was fantastic. Appointment started on time and was efficient throughout the process. Definitely will be recommending to others."

""Dr. Groff and her Team have always been very professional and kind. Highly recommended. Keep up the good work!""

"I have been going to the Memorial City location for over 15 years and have had a Good experience everytime....I would definitely recommend this office.""

"I have been going to the Berkeley Eye Center for 3 years at the Memorial City location and have always found their care and concern to be excellent. Dr. Groff and her staff move you through the examining process at a good pace with good attention to details of your condition. At this last visit I purchased a pair of glasses in addition to my usual contact lenses and found Crystal to be helpful and efficient. I was very pleased with the care I received from Dr. Groff and all of the staff. My husband goes to her also based on my recommendation and experience."

"Dr. Groff and her Team have always been very professional and kind. Highly recommended. Keep up the good work!"

"My customer service person was very competent and knowledgeable. I will definitely go back."

"I have now been to Berkeley (Memorial) on three occasions and the service has been excellent. Dr. Groff is extremely pleasant and thorough. In fact, the entire staff is great. Always take me on time. Highly recommend!!!"

"Just moved to the Houston area, and boy did I luck out! Dr. Groff and her staff are fantastic, from the check-in to the check-out. The staff answered all of my questions and were very knowledgeable, and also didn't make me feel bad for asking them. I would definitely recommend Dr. Groff and her team at Berkeley Eye Center Memorial City!"

"I've been a patient of Berkeley Eye Center for years. I can't say enough good things about the quality eye care I receive from Holli Groff, O.D. She and her professional staff are always prepared for my appointment and get me in/out on time. If you're looking for a great eye care center, this is the one for you."

"Excellent service by Crystal and Sonia during my visit for a checkup and glasses. Overall a great experience - everything was on schedule and everyone was very polite and courteous."