Berkeley Eye Center - The Shops Downtown 543 - 5 star reviews.
"I am a patient at the Wesleyan Office and they're always pleasant and understanding. If your appointment is at 1145, you will be seen at 1145 or 1150. Excellent! I was assisted by Jorge whom has been an opt tech for 9 years and i could tell he knew what he was doing. Definitely recommend"
"The staff and doctor were all extremely professional and friendly. Making an appointment for myself and my husband was easy and straightforward, even during Covid times. The person handling the frames even helped me pick out a pair! Honestly such a pleasant experience, I highly recommend this office!"
"I always enjoy seeing Dr. Groff! She's a great doctor and always puts me at ease. All of the staff members were friendly and helpful, but special thanks to Ciara, who helped me pick out glasses and was a pleasure to talk to. Highly recommend Berkeley!"
"I had a great experience with Dr. Caplan and the staff at Berkeley Eye Center. They have a good protocol in regards to COVID 19, which made me feel safe. Thanks! I will be back!"
"I like how safe the staff were in making sure anyone and everyone that comes in has to have a mask and get their temperature read. Ciara was very helpful when it came to choosing the style I was looking for and explained how much each plan would be. It was simple, in and out."
"I have been going to the Berkeley Eye Center at the Shops for the last 3 years. I see Dr. Kokel. She is absolutely PHENOMENAL! She puts you at ease during your eye exams and explains everything thing she is doing without rushing you. She is my favorite Eye Doctor for my eyes without a doubt. Her nurse that assists her I wish I knew her name she is amazing, too. She makes you feels at ease and answers all your crazy questions with patience before the Doctor sees you. She's AWESOME!! Then there is their AMAZING Floater Optician Mrs. Fletcher. She will help you pick at eye glasses that are best for your needs. She will help explain to you what your insurance covers and what are your options in purchasing your glasses. Then lastly, there are the front desk people who are super friendly and helpful to make sure you are checked in and ready for your visit. Berkley Eye Center at the Shops ROCKS!!! Thank you, all for ALL your hard work and dedication to your patients!! You are ALL very much appreciated!!"
"I have been a patient at Berkeley for many years and have to say Dr. Hollas is amazing. When I called to make my yearly eye exam and found that Dr. Hollas moves to the Clearlake office, I was so upset. I made an appointment anyway with Dr. Goff, and she is great! Everyone here has always been helpful, friendly and accommodating. When it came time to chose my frames and finalize everything Victoria M. was so helpful and gave me great suggestions. It was so reassuring that even though Dr Hollas was no longer there, the service and great staff still was. Thank you Dr Goff and Victoria for a great experience."
"Victoria helped me with my selection of reading glasses and made my experience very pleasant. She is one of the nicest people you'll meet. Highly recommended to visit her for any of your vision needs"
"Very convenient location, for someone that works downtown and I easily connected through the tunnels - no additional driving or parking required. The staff were friendly and the doctor's assistant was very professional, listened to my concerns, and I could tell she enjoyed her profession. Dr. Hollas took the time to answer my questions and I felt like a valued patient."
"An Amazingly kind, friendly and knowledgeable staff. Everyone genuinely seemed to have my best interest in mind when searching for the perfect specs, not to forget about the care that preceded the final step in my appointment. Accommodating & Professional, I have a new eye care home."
"The downtown location has great customer service and selection of eye glasses. They will make sure you find the right fit of glasses for your face. . . . you will want new glasses every time you go visit! Thank you Ciera for all of you help today, you were great!"
"I went in for my yearly eye exam and worked with John to decide on a new pair of glasses. I was looking for glasses very similar to the ones I had one. After trying on several different frames, I didn't find one that I really liked. John asked if I would like to see if my current pair was still available, it was! I love my new glasses!"
"Had a great experience. The staff were friendly and welcoming. The exam was quick, and the optometrist explained every step of the process and how my vision might change as I age. One team member, Ciara, was particularly helpful and knowledgeable when it came time to selecting my frames and lenses. She was charming, upbeat and honest about the products. Overall, I'd use their services again."
"Stopped in earlier this week for help determining if my new prescription glasses (bought elsewhere) were as off-balance as I thought they were. Not only did the Optician gentleman spend the time with me to review my records and the glasses, he helped me understand there were other items that were not quite right with the lenses that I would never have been able to determine on my own. In the process, he reviewed an optical promotion with me that I could benefit from with my remaining insurance coverage. The offer was exceptional and now I will have top of the line glasses and backup glasses through Berkeley. I would have wasted the benefits had he not taken the time to review my benefits. Many times people will answer your questions but not go beyond what you ask. I'm so glad he was proactive and willing to take the time not only to address my concerns with existing glasses I bought elsewhere, but put me into two new frames with all the extras!"
"I picked this location because I can walk there easily from home. I've been a patient here for a couple of years now. Dr. Hollas is who I usually see, and never rushes, is very thorough, and listens to your concerns. His staff is professional and help you with anything you need. As someone who works in healthcare, this is so nice to experience! Their glasses selection is also very modern and trendy, you will definitely find your next pair!"
"My entire experience was above average. The entire medical staff exceeded my expectations The First Class Service provided by all the Lady's in the office was Superb. From the very first interaction with Samantha on Oct 31 while making the appointment and verifying KelseySeybold Medicare Eye exam was an approved service to the date of the visit and checking in with Victoria, and Karen with their positive energy and professional attitude. Cecilia provided kind bedside manners in English and Maribel aiding with her warm and accurate Spanish interpretation. Dr. Cokle delivered the very best eye exam my mother has ever experienced Thank you all 7plus star rating i recommend Berkeley Eye to all i would also encourage senior leadership management to provide keurig single self serving 8oz coffee tea for all paying customers with fresh individually packaged cookies or pastries for paying customers only and in a reactive manner, meaning only for those paying customers who ask for drink and pastry This will give customer an additional inexpensive reason to COMPLETE survey and refined BerkleyEye to office collegues which will increase sales by 10 or 20 percent on 90 day period. Food for thought. Consider it a gift from Miguel for the Grrreat service recieved"
"Wonderful experience with Brittany when selecting Greene's ans lenses to fill prescription. Karen was very helpful setting up new appointment for champions location for additional testing. All the lady's did amazing job."
"Friendly staff, reminded me and confirmed my appointment. Quick check-in and no wait time. Dr. Kokel was detailed and informative. I didn't feel pressured to purchase any extras."
"Dr. Kokel is super knowledgeable and answered all of my questions. The staff is attentive and supportive and I was able to take care of my eye exam and purchase a new set of frames in an hour. Would highly recommend."
"Victoria was extremely helpful when I had issues with my rebate! I appreciate her responsiveness and professionalism!"
"My first visit here I called to make an appointment and was scheduled for my exam that same day, two hours later! The receptionist I spoke with, Victoria, was patient and kind while trying to sort out my insurance AND when I needed directions. I saw Dr. Kokel and she was awesome! Everyone from the front desk, to the technician, to the doctor were all kind and helpful. Will be returning!"
"Everyone was very helpful and answered all my questions, explained every exam they gave me and ask me multiple time if I had any questions. They spent however much time I needed to make sure I was satisfied with the visit. WOW!"
"My mother selected the Downtown Shops location because she needed to see an eye doctor right away. You see she fell working on her yard; (she is 90 yrs old) and her eye was very red and the side of her face was bruised. She called her MD and they could not see her for a month! go figure. Berkley saw her the next day; Dr Hollas was very thorough; mother commented "she liked this office better ; the assistant is very kind. The staff will be working with her due to her fixed income and insurance benefits to get a new set of lenses Overall their attention to my mom was of concern and tenderness. I highly recommend this location. The staff rates # 1 for us."
"The staff is friendly and helpful. My exam was thorough and the tech was very patient and explained every step. Dr. Pontea Momeni was very personable and professional. I highly recommend Berkeley Eye Center at The Shops Downtown."
"Berkeley in the shops are great everyone was very helpful fix my glasses and had my eyes checked wonâ??t go anywhere else very friendly staff"
"Dr. Hollas is very thorough with appointments. Takes the time to answer questions and provides information that I may not be aware of. The staff is courteous, polite, friendly and take their time to ensure providing excellent service. I was recommended this office by a friend several years ago and she is still a patient."
"I was very content with the assistance that Ciara provided. She guided me in the process of explaining my coverage and I ended up walking out with a new pair of sunglasses."
"Great group. Very helpful and easy to get appointment. Would definitely recommend this eye center for anyone working downtown."